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Webresearch

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hkay:
I have been using Webresearch for years.  All of a sudden it started giving me problems.  It says that Webresearch cannot communicate with Internet Explorer. Please restart Windows.  If the problem persists please reinstall Internet Explorer.

I have tried all these and still of no avail.  Would appreciate any help on this.  In the last week i had installed scrapbook and a few other addons including webresearch for firefox, and a couple of translation software.  I have delelted all these.

Thanks

Curt:
I understand why you took interest in the old thread, 'Check&Get or Power Favorites or Linkman' - maybe you will have go further up that road.

My *guess* would be that you've updated Internet Explorer 7, you have no IE 8 (?), while Web Research hasn't been updated for almost 2½ years...  Has even their support died?

Previous Versions of Internet Explorer


Edited:
Oh, now I see, they have merely missed to update the text on some of their pages: The program is updated for both IE8 and Win7. Sorry, I didn't realize that, before.
Your version is version 3, right?
 :tellme:

cyberdiva:
I have tried all these and still of no avail.  Would appreciate any help on this.
-hkay (October 09, 2009, 10:00 AM)
--- End quote ---
Hi.  Have you tried contacting Webresearch tech support?  I had occasion to write to them a few months ago, and I got a prompt and helpful response.  The address I used was simply [email protected] .

hkay:
I am using their latest verision - Webresearch 3 Professional.  I had written to macropool and received a prompt reply with some suggestions which i have done.  In the entire history of this product they had about 10 reports of this issue.

In 80% of the cases reported, a defective Internet Explorer was cause of the problem. In 20%, a security software blocked access to the Internet Explorer interfaces. They feel that this could be a cause. One additional cause they say could be that my computer is spyware infected

I am still on IE 7.

Curt:
the browser side of the problem may easily be checked if you install a version from another company, say, Maxthon. Version 2 is like IE8 and version 1.6 is like IE7.

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