The problem is unsolvable at this distance. I bought the software from a retailer operating on eBay I think, ie not form the original company. The registration didn't work; the retailer referred me to the Inksaver site; I had no reply to multiple emails.
The site now advises to contact the retailer for problems so obviously other people had problems too.
I got fed up with it, life was busy so I threw it away.
I have nothing to complain about really - if I hadn't wanted to get it cheaper I would have bought it straight from Inksaver and had the support. Live and learn.