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Betamax (a VoIP company) — a large-scale fraud?

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yksyks:
Since I praised the VoipBuster (one of the Betamax clones) some time ago here, I feel obliged to post an apology and a warning now.

I was quite satisfied with the service until recently. All of a sudden any attempt to make any call ends up with a "General Error (CODE:33) / The other party ended the call due to an unknown error". This happened simultaneously on two accounts. One of them was in use for a some time without any change. The other was okay until I topped it up.

I searched the web for an explanantion and all I was able to find is the result that the Betamax company turned to nothing but a large-scale scam. There are hundreds of affected users of different Betamax clients in quite similar situation. They all have the same experience: there's never any response from Betamax, be it by e-mail, mail or fax.

For details see for example:

http://www.tipsity.com/forum/voip-and-telephony/unable-use-justvoip-%2526amp%3B-nonoh-services
http://www.ripoffreport.com/searchresults.asp?q5=betamax&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search
http://saunderslog.com/2008/01/23/betamax-voip-accused-of-fraud/

It is still possible that some kind of technical problem is involved, but it seems more and more unlikely. I'd be happy to post an errata here. So, if you're one of the Betamax clone users, my advice is to use your credit while possible, and never top it up again.

I consider the following just a coincidence, but since Friday the Avira antivirus reports VoipBuster.exe as it "Contains a recognition pattern of the (harmful) BDS/Backdoor.Gen back-door program". I think this is just another false positive of Avira, though. I contacted Avira and submitted the file, but so far no response either.

Anyone else here?

EDIT: The VopiBuster forum is inaccessible since this morning. Doesn't add to trustworthiness...

Innuendo:
And here I clicked on this thread expecting to see some long-overdue and past-its-prime-to-do-any-good complaint about a long-dead videotape format from the '80s.

yksyks:
You're right, I just changed the topic title to make it clear. Sorry.

housetier:
It is good you reported it.

I am not a customer, and, as you said, it might still be a technical issue; however, even in case of technical issues the company should return calls and emails by its customers.

m_jetje:
Hi,
I encountered the same problem! I contacted Avira by phone,  :'( ( costs € 16!! :'()[ Invalid Attachment ]and they told me that it looks like a false notification. However, I don't dare to use voipbuster anymore, despite the credit I still have. Does anyone have new information here?

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