Other Software > Developer's Corner
Frustration with User Feedback
brotherS:
Maybe there's a software section "missing"? Something between 'Announce your Product' and 'Coding snacks', that would sound more like the line of software that wraith808 and other users posts? Or possibly rename the announce-forum? (I know I should come up with some great suggestions for a name, but I don't have them...)
-TucknDar (March 18, 2009, 10:43 AM)
--- End quote ---
Easy: split the first in these two:
- Announce your commercial product/service
- Announce your free product/service
:Thmbsup:
TucknDar:
Easy: split the first in these two:
- Announce your commercial product/service
- Announce your free product/service
-brotherS (March 18, 2009, 10:54 AM)
--- End quote ---
I like it :)
phitsc:
I can share with you my experience with YaRPNcalc, my free PocketPC calculator.
The first release was on 29th January 2006. The first user feedback was on 24th April 2006, a user reporting a (localisation) bug. The second was on 17th of December 2006, a user telling me that he likes YaRPNcalc but would prefer 4 stack lines (instead of 2). It follows about one user feedback every two months. All of them are either feature requests or bug reports (but all also mentioning that they like the SW :) ). I have no idea at all in what range the user base is. Could be 2 or 20 or 2000. I'm not sure how much download counts will tell you. People download SW just to try it out.
I've made a related comment here once by the way: https://www.donationcoder.com/forum/index.php?topic=15086.msg132179#msg132179
mouser:
I'm glad you made this post wraith. It's a complicated subject.
PREFACE
One of the reasons this site was originally started was because i wanted to have a place where i could get feedback about the software I was writing.
Perhaps those big companies making lots of money from their software find satisfaction in financial success and don't really need the feedback from users -- but i think for small developers, half the fun is hearing from users and getting inspiration from their comments, and just in general having fun collaborating with others in making a better program. And the pleasure one gets from creating something that people appreciate is just part of human nature, and should not be underestimated.
CONTINUING
My experience has been that it's very hard to predict the kind of feedback and interest you are going to get in a program.. Very often one works hard on a program and no one seems to notice; and sometimes a tiny program that the author thought nothiing of gets written up everywhere.
More often than not, it takes some time before the people who have real use for your program stumble on it.
That's why it's important to make a web page for the program, put up some screenshots, and make a PAD file for it so that it is indexed by the software sites.
As others have said -- don't hesitate to ask for feedback! When you post, on your website, etc. And don't let it get to you if such feedback is late in coming. Just soldier on with what makes you happy. Not just in software development, but in all things in life, don't condition your pride on the opinions or lack of feedback from others. As nice as it may be, it's not the last word on your creations.
None of this is to say that you shouldn't explore alternatives and changes and ways to correct the problem of lack of feedback -- quite the opposite -- i think you should do what you are doing -- actively try to find a solution to the lack of feedback. I'm just saying don't let feedback be the arbiter of your satisfaction with your work.
CONTINUING
Having said all that -- I do think DC should take *extremely* seriously our responsibility to be a site where authors can get useful feedback and encouragement for their work (especially freeware authors since commercial authors have other resources and rewards at their disposal). So I think we (and I) have let you down a bit.
Let's all redouble our efforts to provide feedback to programmers and not let things like this fall through the cracks. Perhaps one of the things we can do is figure out better ways to provide authors a place where there stuff can be seen and appreciated.
One thing that might be good idea is maybe we can find some dc member or two who would be interested in committing to doing mini-reviews of all dc member created software.. or making a blog about them -- so that when someone writes a coding snack or other small utility, there is at least one person who checks it out seriously and summarizes it for others. I think that would help a lot.
SIDE COMMENT
One thing i want to make sure to mention is that it seems to me we are living in a world which seems to fetishize the get-rich-quick overnight millionaire success story. We are now seeing some of the price that gets paid for this kind of attitude as the economy comes crashing down from the fraud and schemes that people have been gorging themselves on. I think one is well advised to forget about the idea of overnight success and hitting the lottery of public opinion, etc. Better to follow the philosophy of a slow and steady work ethic. Concentrate on doing good work and moving forward -- but don't spend your time looking for that one golden ticket that will solve all of your problems.
MOVING FORWARD
There are a few things you can do to get more feedback from programs you write.. One is to go back in time, so to speak, and choose a program to write based on ideas from users. That's one reason the Coding Snacks section of the forum can be so much fun.
Another big thing you could do is make some screencasts showing your program in action.. Screencasts and screenshots make a *HUGE* difference in terms of giving users an easy and fast way to see if it's something they might be interested in. Without these people will just click on the next page and move on without giving your program a second look. That's also why it's important to make a web page on your site about each program you make. Any freeware author reading this who doesn't have a website, just ask us and dc will provide one -- or you can use some of the many other free website hosting services.
-mouser
mouser:
To this suggestion:
Easy: split the first in these two:
- Announce your commercial product/service
- Announce your free product/service
--- End quote ---
I understand the concern.. but i'm always very concerned about splitting up the site into too many different sections - i think it tends to exacerbate the problem where there are islands of the forum where no one ever goes.
I tend to favor a different kind of "divisition" where we suggest something like this:
* Regular dc forum members who create free software can announce it in the General Software section which is one of the two main and most read sections of the forum.
* New people who aren't really forum members but wish to simply post about their product or service and don't really intend to stick around for general discussion, or people with non-free stuff, should use the Announce Your Product/Service section.
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