A pair of interesting articles at HDGuru
.com about some 'big box' stores finding ways to get around their own corporate "price matching" policies.
Recession Pressures: National Retailers Not Honoring Sale or Price Match Policies. What You Can Do To Beat Them. HD GURU Investigative Report
These are tough economic times. Facing lower sales volume and declining revenue, some “big box” electronics retailers are apparently fighting back by not honoring their own pricing policies.
After reading a recent report by laptopmag.com that cited Office Depot stores for ordering its sales clerks to tell customers that “sale” laptop computers were out of stock—unless the customers first agree to purchase software as well as extra cost, extended warranties and in-store set-ups (see link here)—the HD Guru went undercover to investigate sales and price matching policy performance at local Best Buy outlets.
Source: Office Depot Associates Routinely Lie about Notebook Stock
March 10th, 2009 by Avram Piltch
Times are tough—apparently so tough that some associates at Office Depot are willing to turn notebook customers away if they aren’t spending enough on extras. According to several LAPTOP readers, including a current Office Depot employee we interviewed, the retailer’s sales staff are under such intense pressure to sell such “attachments” as Product Protection Plans and Tech Depot Services, that many will tell customers who turn down these services that the computer they asked for is not in stock, even when it’s sitting right in the stock room.
"And so it goes..." as Kurt Vonnegut so aptly said.