I would like to implement a web-based trouble ticket system here at my workplace. It will be to provide a means of requesting, tracking, and providing technical support to our "customers" who use a variety of simulations.
Ideally it will be easy to use so we will actually use it.
Trouble ticket systems often seem to die an quick death from neglect as it takes too long to input stuff into the system.
An integrated knowledge base would be a plus.