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silly humor - post 'em here! [warning some NSFW and adult content]

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IainB:
The Comcast customer service disconnection call that went viral:
https://soundcloud.com/ryan-block-10/comcastic-service
Comcast responds: "He did what we trained him to do"
http://www.pcworld.com/article/2456685/comcast-on-hellish-customer-service-call-rep-did-what-we-trained-him-to-do.html
 :o
-Edvard (July 25, 2014, 01:23 AM)
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That is quite amazing. Listening to it, the words that popped into my head were "Bush Lawyer".

crabby3:

wraith808:
The Comcast customer service disconnection call that went viral:

https://soundcloud.com/ryan-block-10/comcastic-service

Comcast responds: "He did what we trained him to do"

http://www.pcworld.com/article/2456685/comcast-on-hellish-customer-service-call-rep-did-what-we-trained-him-to-do.html

 :o
-Edvard (July 25, 2014, 01:23 AM)
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Actually that second part was pretty good.  They took responsibility for it- not what you'd expect from comcast.  That quote was out of context.

But contrary to a previous Comcast statement that basically threw the employee under the bus, Watson seemed willing to share the blame.

"The agent on this call did a lot of what we trained him and paid him—and thousands of other Retention agents—to do," Watson wrote. "He tried to save a customer, and that’s important, but the act of saving a customer must always be handled with the utmost respect."

Watson added that Comcast will reexamine some of its practices as a result. "We will review our training programs, we will refresh our manager on coaching for quality, and we will take a look at our incentives to ensure we are rewarding employees for the right behaviors," Watson said.

--- End quote ---

crabby3:

crabby3:

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