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Author Topic: Screenshot Captor 2.44.01 hangs when capturing IE window  (Read 5702 times)

sba

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Screenshot Captor 2.44.01 hangs when capturing IE window
« on: December 17, 2008, 03:40:40 AM »
Hi folks,

The default in SSC is to use the window title as part of the generated filename.

If I hit Alt+PrtSc with the focus set to an IE7 window open at the following URL:

http://srv-search/re...ps&s=All%20Sites

SSC hangs with the following message:

---------------------------
Information
---------------------------
Error saving file ''.
---------------------------
OK   
---------------------------


No way to exit, must kill the app with Task Manager.

Process Monitor reveals SSC attempts to save a file with illegal names containing an embedded newline (see attached .PML / .CSV files)

Feel free to ask for more information (I'm a senior developer myself).

mouser

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #1 on: December 17, 2008, 04:19:13 AM »
thank you for the clear bug report -- i should be able to have this fixed in the next day or so.. SC does try to sanitize the file name before saving, but obviously i missed something.  :up:

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #2 on: December 17, 2008, 06:09:45 AM »
OK.

In the meantime, I'll hold my breath  :P... and stick to "just the date" as filename...

If you need a tester for "beta" code... just drop me a note at

stephane

dot

barizien

at

oce

dot

com


sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #3 on: January 05, 2009, 03:46:23 AM »
Seems the holiday period turned the "next day" into "next year"  :P

Best Wishes for the New Year!!!




mouser

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #4 on: January 05, 2009, 04:29:06 AM »
i think i went looking for the problem and it didnt seem to be a bad character problem but maybe a file path depth problem.. i have to look at it again.

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #5 on: January 05, 2009, 09:20:30 AM »
OK, I'll hold my breath.

nsathishk

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #6 on: February 11, 2009, 08:43:13 AM »
Any luck? I get this message while capturing a firefox window which had '+' (plus) character in the title. It worked when I removed %window title% from the SSC file naming options. Does that say something?

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #7 on: March 20, 2009, 07:07:32 AM »
Is this fixed in 2.53.01????

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #8 on: May 06, 2009, 07:43:06 AM »
Any ETA for a fix?

mouser

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #9 on: May 07, 2009, 02:10:33 AM »
i will look at this again this weekend and report.

mouser

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #10 on: May 16, 2009, 09:29:10 PM »
Fixed but not yet uploaded; will be in next update.  Sorry it took so long to fix.

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #11 on: June 10, 2009, 08:52:25 AM »
Problem is half-fixed.

SSC doesn't hang anymore, it's just unable to generate a valid filename.

For instance, if I capture the very IE8 window I'm typing into, I get:

---------------------------
SCREENSHOT CAPTOR - ERROR SAVING FILE
---------------------------
Error saving file 'd:\private_sba\net\Captures\http___www.donationcoder.com_Forums_bb_index.php_topic=16214.0
Screenshot Captor 2.44.01 hangs when capturing IE window - DonationCoder.com - Windows Internet Explorer 20090610154818.png'.



 Filename or path may be too long or on missing drive letter, etc.



 Change filename below or use File->Save As menu to specify filename, or File->Discard File to skip saving this file.
---------------------------
OK   
---------------------------

It seems SSC generates the following filename:

d:\private_sba\net\Captures\http___www.donationcoder.com_Forums_bb_index.php_topic=16214.0^M
Screenshot Captor 2.44.01 hangs when capturing IE window - DonationCoder.com - Windows Internet Explorer 20090610154818.png

IOW the filename contains an embedded newline.

My configuration specifies

%windowtitle% %customdate%

as the filename template.

This might be related to %windowtitle% expanding to <URL><newline><page title>...


mouser

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #12 on: June 10, 2009, 09:05:58 AM »
Quote
IOW the filename contains an embedded newline.

that might explain it -- will put in a fix for that!

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #13 on: June 10, 2009, 10:24:17 AM »
I'll hold my breath  :-[

sba

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #14 on: July 08, 2009, 04:09:13 AM »
Seems problem is fixed in 2.57.01

Now I get a filename of:

d:\private_sba\net\Captures\http___www.donationcoder.com_Forums_bb_index.php_topic=16214.0_Screenshot Captor 2.44.01 hangs when capturing IE window - DonationCoder.com - Windows Internet Explorer - 20090708110844.png

(ONE line)

Great job!

mouser

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Re: Screenshot Captor 2.44.01 hangs when capturing IE window
« Reply #15 on: July 08, 2009, 10:36:02 AM »
glad to hear it. thank you very much for figuring out it was a newline causing the problem. :up: