Idiots can be everywhere on either side ;-)
I'm sure that's the case - one hears stories
My problem lately was trying to buy a printer with roll-paper printing facilities - it was difficult from specifications to figure out which printers could & which not. So I thought "contact"
Canon I couldnt contact - could not figure out via their website how to contact them - this seems
to be their master plan
HP I contacted once, automatic reply saying I'd get a response within 24 hrs, then nothing ... second attempt I eventually got a mail to say email support broken. Even though I sent the mail from Ireland they sent me an English number that is unreachable from Ireland
I contacted them again and they said that was the only number they had
In fairness the people in support were helpful, it was the whole structure that was screwed up ...
EDIT/ I forgot to say - to add insult to "unreachableness". I got a mail from some company doing a survey about HP support. I thought great, a chance to let them know the problem. Turned out it didnt include pre-sales support so they chucked me out of survey