Another instance of a Kodak rip off . Based on Kodak's advice I paid $85.60 up front to Kodak for repair of a two year old top of the line Easy Share Printer Dock Plus Series 3. Kodak promised me, in writing, that they would either repair the printer dock or replace it with an equivalent. Kodak's repair facility (a good company called Precision Camera Repair) told me that Kodak no longer provides repair parts for this two year old device. Kodak then told me that Precision Camera would provide a replacement. I called Precision Camera and they said they have never provided replacements if something could not be repaired and that Kodak has always provided replacements for non-repairable items. I went back to Kodak and they offered me a $79 dollar bottom of the line replacement that has none of the features (such as bluetooth) that I need. I told Kodak that I would refuse their cheap replacement offer and told them I wanted my old printer dock back and a refund for the repair. Finally, a so-called "supervisor" somewhere in India told me at least 10 times that Kodak, never, ever makes a refund and that I was stuck with their offer of a cheap unit. She admitted Kodak still produces and sells the printer dock model I sent in. At first this supervisor lied and said the model was no longer in production, but I contacted their on-line sales store and was told by a Kodak sales agent that they have plenty of stock and they are sill manufacturing the Printer Dock Plus Series 3. After I caught the "supervisor" woman in a lie, she admitted that they still produce and sell my model of printer dock but that they were never going to "give" me once of those and that I was going to get their model G610 which is a cheap, entry level printer dock.
Kodak equipment is unreliable. Kodak customer support is abysmal. Stay way from Kodak - buy Sony, Canon, HP or just about any other manufacturer but stay away from Kodak. Kodak will die a slow death and they deserve it.