I have both Webspeed and CableTalk (was a beta tester!), and I can assure you that the support I have been given has been superior to anything I have ever met elsewhere! Lift up the phone, wait for your turn, and be directed step by step. And No, the waiting line in the evening was never terrible long.
Whenever I've needed support from TDC, I've had to wait in queue for a long time, be redirected 3-4 times, and ended up with my problem not being solved, or being solved half-assedly. For instance, they changed our static IP by accident, and then claimed they had no way to change it back.
And at the Museum, which paid for a business ADSL line (TDC's [email protected]
), TDC messed up a routine upgrade, causing the museum to have no internet connectivity (and thus not being able to accept credit card payments) for a week, even though their contract said 8-hour max before an issue is fixed. I ended up having to take a taxi from my flat here in Århus to TDC's office, pick up a new router, taxi to Århus train station, train to Silkeborg, and then replace the router. Service? Oh yeah.
At least their connections used to be pretty stable, but even though the museum is located pretty centrally in Silkeborg (afaik close enough to a central), TDC couldn't even deliver stable 8/2 connectivity... needless to say, we've ended up dumping them in favor of a fibre connection.
Forgive me for repeating: Their prices did not go up when they introduced PLAY, so I am paying the same per month today as then
The alternative would be not having PLAY and paying less
(just trying to say that you are
paying for it, one way or another. I've never been a fan of forced subscription bundles, things like that should be offered as (cheap) extras for people who want it).