Welcome Guest.   Make a donation to an author on the site October 23, 2014, 02:58:05 AM  *

Please login or register.
Or did you miss your validation email?


Login with username and password (forgot your password?)
Why not become a lifetime supporting member of the site with a one-time donation of any amount? Your donation entitles you to a ton of additional benefits, including access to exclusive discounts and downloads, the ability to enter monthly free software drawings, and a single non-expiring license key for all of our programs.


You must sign up here before you can post and access some areas of the site. Registration is totally free and confidential.
 
The N.A.N.Y. Challenge 2014! Download dozens of custom programs!
   
   Forum Home   Thread Marks Chat! Downloads Search Login Register  
Pages: [1]   Go Down
  Reply  |  New Topic  |  Print  
Author Topic: A M A Z I N G ! - I got a total refund without any questions asked.  (Read 1838 times)
nudone
Cody's Creator
Columnist
***
Posts: 4,116



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« on: July 14, 2011, 04:13:03 AM »

Elsewhere on the forum I'd made a couple of posts related to a new machine I'd ordered because of a lightning strike taking out my previous pc.

I'd got into a flap over the new machine as it refused to cooperate from day one. Windows took several attempts to install (like 8 hours worth of attempts) but, eventually, it did work - for FOUR whole days. After which the machine decided it had never been introduced to the solid state drive that Windows was on; at this point I'd had enough.

I honestly didn't know what to do with the machine after that. My usual approach would be to spend hours/days/weeks attempting to get the machine working perfectly. Thankfully, regular forum members persuaded me to return the machine and ask for a refund.

The UK has "7 Day Distance Selling Regulations" that, usually, allow for online purchases to be sent back within 7 days of delivery. There are caveats to this, one of them being that it doesn't apply to "custom built" items. This is where I thought I'd come unstuck with the return of the "custom built" machine.

I've been planning my argument all week, anticipating that the store would have several reasons for me not to have a refund - I even expected them to blame me for the machine not working (perhaps I'm just paranoid). But, AMAZINGLY, I've just opened my inbox to find that I've been given a complete refund - no questions asked. That's it. Done. End of.

This is even better than having the machine working perfectly from day one as the refund includes the £150 I was charged for them building the defective machine - something I'd not realised when I made the impulse purchase.

I'm going to take a breather before ordering anything else. I seem to regret every impulse buy I make (or maybe that is just selective thinking).



Anyway, thanks to the DC'ers that told me to take the machine back and ask for a refund. Without you, I could easily have been sat here now still trying to get the defective machine working, or aimlessly toing and froing to the store (an hours drive away) trying to get the defective part identified and then replaced.

Oh, by the way, the store is: www.overclockers.co.uk (and I can't say a bad word against them).
Logged
worstje
Honorary Member
**
Posts: 555



The Gent with the White Hat

View Profile Give some DonationCredits to this forum member
« Reply #1 on: July 14, 2011, 04:33:59 AM »

I'm glad to hear it worked out. Congratulations! smiley
Logged
Ath
Supporting Member
**
Posts: 2,234



see users location on a map View Profile WWW Give some DonationCredits to this forum member
« Reply #2 on: July 14, 2011, 05:16:14 AM »

Congrats Thmbsup what a little persuasion can't do for you Wink
Logged

mouser
First Author
Administrator
*****
Posts: 33,578



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #3 on: July 14, 2011, 05:45:07 AM »

Excellent.
Overclockers deserves some real praise then.  Being able to return a custom computer after a few days of use is a huge thing -- since if a machine is going to fail it's probably likely to do so in the beginning, and it can happen to even the best built machines.
« Last Edit: July 14, 2011, 07:40:14 AM by mouser » Logged
40hz
Supporting Member
**
Posts: 10,728



see users location on a map View Profile Read user's biography. Give some DonationCredits to this forum member
« Reply #4 on: July 14, 2011, 06:35:56 AM »

As Mark Twain observed: Always do right. This will gratify some people and astonish the rest.

I glad to see Overclockers both gratified and astonished you.  Thmbsup

(With a tip of the hat to Overclockers for providing such good service on a customer "satisfaction" issue. That's something that's becoming increasingly rare these days.  smiley )

Logged

Don't you see? It's turtles all the way down!
cranioscopical
Friend of the Site
Supporting Member
**
Posts: 4,182



see users location on a map View Profile Read user's biography. Give some DonationCredits to this forum member
« Reply #5 on: July 14, 2011, 07:20:31 AM »

Quote from: nudone
I've just opened my inbox to find that I've been given a complete refund

What a relief!


Quote
and I can't say a bad word against them

Well, you did manage a few…  Wink
Logged

Chris
nudone
Cody's Creator
Columnist
***
Posts: 4,116



see users location on a map View Profile WWW Read user's biography. Give some DonationCredits to this forum member
« Reply #6 on: July 14, 2011, 08:49:41 AM »

Heheheh. I know. I really ought to be more optimistic instead of jumping to all the wrong conclusions.

Oh well, I love everyone and everything and the universe is a nice place again - until I start building the new machine in a few days from now.
Logged
Renegade
Charter Member
***
Posts: 11,630



Tell me something you don't know...

see users location on a map View Profile WWW Give some DonationCredits to this forum member
« Reply #7 on: July 14, 2011, 12:25:39 PM »

Heheheh. I know. I really ought to be more optimistic instead of jumping to all the wrong conclusions.

It's nice when some company gives you something to rave about, rather than rant about. Given the number of times things go wrong, I can understand your initial pessimism though.

Yay for treating customers well~! cheesy
Logged

Slow Down Music - Where I commit thought crimes...

Freedom is the right to be wrong, not the right to do wrong. - John Diefenbaker
Pages: [1]   Go Up
  Reply  |  New Topic  |  Print  
 
Jump to:  
   Forum Home   Thread Marks Chat! Downloads Search Login Register  

DonationCoder.com | About Us
DonationCoder.com Forum | Powered by SMF
[ Page time: 0.048s | Server load: 0.5 ]