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issue trackers: do you use one? What's the best?

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Catherine Sea:
Hi,

At Dynamsoft, we have Issue Tracking Anywhere. It can meet your requirements. It is built on ASP.NET and is a web-based issue tracking system designed for issue/work item tracking, bug/defect tracking, customer support and project management. It has two editions: Standalone and Hosted. Here is the home page of Issue Tracking Anywhere:
http://www.dynamsoft.com/Products/
bug-tracking-issue-tracking-anywhere.aspx
There is also a 5 minutes quick overview video. You can sit back and watch:
http://www.dynamsoft.com/Products/ITAVideo/ITAFlash.aspx

For Issue Tracking Anywhere Hosted edition, 3 Users Free Hosting Plan is available:
http://www.dynamsoft.com/products/
bug-tracking-issue-tracking-anywhere.aspx
Thanks.

Catherine Sea
----------------------------------------
www.dynamsoft.com
the leading developer of version control and issue tracking software
 

lethean:
Does Issue Tracking Anywhere integrate with mercurial?

PPLandry:
I've been using Mantis for the last few months for SQLNotes. I did some customizations of the UI (colors, changed some listing to tables, added categories, added edit links, etc: anyone interested can get these changes free, just PM me.).

I'm very pleased with it and so are beta testers. They can enter bugs and feature request and see progress. Roadmaps and release changelogs provide documentation. Sorting and filtering are easy to use. Unlimited number of notes can be added.

It is fast and reliable using MySQL (I tried to get it going on SQL Server but did not succeed). I downloaded the MySQL ODBC driver and can see all tables in Access and perform queries and batch updates. SQLNotes can even pull the data from the MySQL database and display the issues, allowing users a much more responsive and flexible UI.

Flexible permission settings (albeid not always obvious to understand how it works). Anonymous login (read-only) is also possible.

I highly recommend it (plus it's free!).

http://mantis.sqlnotes.net/changelog_page.php

ctrager:
The topic of which <a href=http://ifdefined.com/bugtrackernet.html>issue tracking</a>/<a href=http://ifdefined.com/bugtrackernet.html>bug tracking</a> system to choose comes up frequently on the web.   I've put together a page of links to <a href=http://www.ifdefined.com/blog/post/2007/10/Links-to-other-comparisons-of-issue-trackers.aspx>issue tracker comparisons</a>, if you need more choices.   FogBugz, Trac, and Mantis are all worthy choices.  Trac seems to have a big community.

If you like the style of FogBugz, you might want to try <a href=http://ifdefined.com/bugtrackernet.html>BugTracker.NET</a>.   (I'm the author).   It's free and open source.    It does not have a Wiki or any sort of time tracking/scheduling, but it does have similar email integration and is more configurable than FogBugz.   Does not integrate with mercurial yet, but it has good <a href=http://www.ifdefined.com/doc_bug_tracker_subversion.html>integration with Subversion</a>

f0dder:
ctrager: welcome aboard :). Small gripe about your site: your links to the three commercial trackers you have advertisements for go through "1.aspx" - is this to hide some referral scheme? Also, you'll definitely want to post some more easily-accessible screenshots.

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