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issue trackers: do you use one? What's the best?

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f0dder:
Btw tinjaw, is integrating mantis + subversion easy? I'm thinking of automagicifying stuff, like auto-closing tickets based on svn commit logs?
-f0dder (January 12, 2008, 08:29 AM)
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Yes. There are several places this has been done and notes kept:

* http://alt-tag.com/blog/archives/2006/11/integrating-mantis-and-subversion/
* http://blog.evaristesys.com/?p=13
* http://blog.evaristesys.com/index.php/2007/10/18/integrating-mantis-viewvc-subversion-for-source-code-view-a-minor-hack/
* http://brushpen.net/wiki/index.php?title=Integrating_Subversion_with_Mantis_Bug_Tracker_using_SCMBug-tinjaw (January 12, 2008, 12:29 PM)
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Okay, I will take a look at those later; did you do it yourself, so you can comment on how easy it is? :)

tinjaw:
It was a while ago and I used Scmbug. I don't remember how difficult it was.

justice:
I recommended FogBugz at work after reading a lot about the philosophy behind their reports, how cases are escalated etc. We've been using it for over a year on licenses for 3 people and it's worked really well for me and I like how I can integrate BugzScout (to send bugreports directly from software or web forms into the system) and how people orientated it is. (for both support and end users).

Before this we weren't using anything.

urlwolf:
justice can you post a link to bugScout? google returns nothing of interest...

justice:
Sorry for misspelling..

BugzScout FogBugz 6.0 Online Documentation
BugzScout is a simple API which allows you to send new bugs directly to FogBugz simply by submitting an HTTP post. This is a great way to automatically report bugs into your database from any website or application with access to the Internet.

BugzScout allows your program to report bugs back to your FogBugz server. For example, when your code is in beta, you can gather data about crashes and let users send you feature requests.
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