Can I suggest a FAQ page would be useful. This could either be set up as a read only forum (easy to link to individual articles) or a separate webpage (with ..../FAQ.html#thisone type addressing).
As traffic grows on the site Mouser must be feeling time pressure to be responding to individuals as much as he does. For the more common problems forum regulars could point common problems in the right direction.
An FAQ button could be added to the Page top Menu bar/Forum menu bottons too.