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How to achieve good customer service

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Lashiec:
A couple of weeks ago, I stumbled across this article (don't know where) by everyone's favourite blogger, Joel Spolsky. Despite continuous self-references (let's be fair, blogging is all about narcissism half of the time), it's a pretty good article outlining seven steps to build a good customer service within your business, applicable to every field you may operate into, including software development, of course. It shows that, a little break to consider things before you react, may help you building a good relationship with your troubled consumers, with all the benefits this poses.

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How to achieve good customer service

cranioscopical:
It show that, a little break to consider things before you react, may help you building a good relationship with your troubled consumers, with all the benefits this poses.
-Lashiec (December 29, 2007, 02:36 PM)
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My troubled customers certainly deserve a little break from me.  I usually try for the neck!  ;)

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