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Physical Memory Dump while XP installation - urgent help needed

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anu73:
I had tried to use a new webcam from TriQuest and when I used the CD which came with it my laptop went into physical sump. So now I repaired my XP Professional and when the set-up tries to install the Windows at the following screen "MUSIC & ENTERTAINMENT JUST GOT BETTER...." my laptop goes to physical memory dump and gives me the following error. It starts the dump at this same screen. I tried 2-3 times.


STOP : 0x0000007E (0xC0000005, 0x00000000, 0xF78EE7A0, 0xF78EE4A0)


As far as I think, I need to remove that specific driver from my laptop but the thing is I cannot get my laptop started at all.

I don't want to send it to IBM b'se it is still under warranty b'se I know they will just install new XP and all my data would be gone. Or is there is a way to get a back up for my HDD then probably I can send it.


Please help me.

PhilB66:
Have you tried to boot in 'Safe Mode'?

mouser:
safe mode as phil says is what you should try first..
http://www.pchell.com/support/safemode.shtml

anu73:
Yes I can go into Safe Mode. So what do I do next. My laptop is heating up and shuts off. Tomm I will log in with a fan running near my laptop to keep it cool and then follow your instructions further.

I hope we will be able to resolve this issue. I desperately need to restore my laptop or atleast get a back up for it.

anu73:
I guess I need to follow this link. Please re-confirm.

http://support.microsoft.com/kb/316434

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