I bought Snagit 5 when it first came out. I have been using it ever since, never bothering to pay for an upgrade. It worked, did what I wanted, did it well (even on my old slow pc)....never had a reason to ditch it in favor of anything else or pay for an upgrade.
I recently was given a free upgrade to v7. They were hoping that I will like it enough to want to buy v8.
I tried it out...did about 3 test screenshots and uninstalled it, going back to v5.
This is a fast machine, 3.2 ghz with a gig of ram. Snagit 7 was s-l-o-w. I'd hit the hotkey and have to wait for it to allow me to select the area I want captured.
I don't want to wait. I shouldn't have to wait. I never had to wait before. I am generally a patient person, but not that
It was slower running on this machine than v5 was on a 233mhz 64mb ram machine, if you can believe that.
Whatever they did, they ruined their product, in my eyes. No amount of extra goodies they could add could make up for the slowness that came along with it.
Now I suppose that if I had upgraded from v5 to v6...and then to v7, maybe I wouldn't have noticed the speed difference as much. But that isn't the case here, and I noticed it enough to hate their product.
It's a real problem for developers that make the decision to make users pay for upgrades, rather than giving them lifetime free upgrades. It puts them into a certain way of thinking where they have to keep banging out newer versions with more & more features to encourage people to pay again and upgrade...enough features to make it worth it to the users. So the applications become bigger & bigger and more bloated and including tons of silly things that hardly anybody would want or need.
It's sad really. Because the best version of their product is pulled and you can no longer buy it, if you are a new customer. As a user, the solution is either find something else (company loses your business) or do something slightly less than honest, like paying for latest version and then never using it, opting to pirate an older better version, instead.
I think if the trend continues, we may start seeing software that includes lifetime free downgrades
, or free upgrades but pay to downgrade.