truth is i've come a long way.. the first time we had a server outage during our first year i immediately when into hyper panic hyper frustration mode.
since then i've become much more calm and slow to anger. usually when the site experiences a little trouble i very calmly investigate and don't feel like it's a big deal.
however after a few hours and after it becomes clear no one at support has any idea what's wrong and start proposing non-sensical non-fixes, then i start to feel that old frustration come creeping back, and i start to get mostly angry at the software coders who write all this server software..
anyway, everything is running ok for now and i appreciate the calm understanding of everyone.