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Author Topic: vista not accepting license key problem in v 2.34.01 through 2.35.01  (Read 7572 times)

mouser

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see this thread for the problem:
http://www.donationc...ex.php?topic=10071.0

it has been fixed i hope in the latest version.

PitrPaulus

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #1 on: September 28, 2007, 08:52:27 AM »
Hello Mouser,
This is pitrpaulus from Holland. I have, via the DC Coder uppdater update my Screen Shot Captor and now in the newest version I have the problems with the license code under Windows Vista. In earlier Captors I didn't have any problems (also Vista).
Can you help me pls.
Attached are some screenprints. The problem is that the download is good, also installing is ok, but wehn I enter the license-code it seems that the screen locks.
And when I go to the updater I got the message that version 2.35 is still there and that 2.36 has to be updated.
Hope to hear from you. Greetings  PitrPaulus.
« Last Edit: September 28, 2007, 08:53:58 AM by PitrPaulus »

mouser

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #2 on: September 28, 2007, 09:59:03 AM »
i'm a bit confused about what version is running on your pc -- the updater seems to suggest you have 2.35 installed which would explain the problem.

i'm not sure why the updater is not installing 2.36 for you but you can download the lastest 2.36 from http://www.donationc...nshotCaptorSetup.exe

and let me know if the problem persists after you upgrade to 2.36.

PitrPaulus

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #3 on: September 29, 2007, 07:07:15 AM »
Hi Mouser, I re-installed version 2.35 and now everything works fine. Forgive me that I temporarily do not upgrade to 2.36 (to avoid the mentioned problems) because I just had a very bad month with lots of problems with Vista, Updates, lot-of-e-mails with Microsoft etc. and finally I had to install Vista all-over-again. The whole trouble and fine tuning of all my installed programs after the re-install cost me more than one month. So at the moment I'm afraid to encounter new problems. Version 2.35 works fine. Maybe late I  will upgrade.
Greetings, PitrPaulus.
-
 :Thmbsup: Mouser, b.t.w.: ScreenShot Captor I use frequently! It very, very handy to make screenprints and marked it over the page with arrows, words etc. This way one can point out exactly what you mean about a screen/program.
Thanks!
-
p.s. 2.35 was installed on my computer.

mouser

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #4 on: September 29, 2007, 08:55:26 AM »
you should upgrade to 2.36.03 if you have vista -- it finally fixes the problem with the license key being accepted and stored properly on vista.

PitrPaulus

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #5 on: September 29, 2007, 12:04:35 PM »
I did it and .... you're right, :Thmbsup: Sir! All problems fixed. 2.36.03 installed and working properly (Incl. license key). Thanks, Mouser for help! Greetings, pitrpaulus.

jharris@harriskuhn.com

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #6 on: December 13, 2007, 09:06:43 AM »
---------------------------
Screenshot Captor
---------------------------
Cannot create file \\server01\users$\jim\My Documents\DonationCoder\ScreenshotCaptor\ScreenshotCaptor.ini.
---------------------------
OK   
---------------------------

PitrPaulus

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #7 on: December 13, 2007, 09:34:03 AM »
Hello, is it possible to get one-older version of Screen Shot Captor? ( 2.36 )
That worked properly on my computer? Thx, pitrpaulus.

mouser

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #8 on: December 13, 2007, 09:41:22 AM »
jharris,

your person documents are on a server account somewhere which is making it hard for sc to save and load the settings there.

however there is an easy solution in this case.  edit the ConfigDir.ini file in the screenshot captor program directory and change the location where settings should be saved to a local drive location.


---------------------------
Screenshot Captor
---------------------------
Cannot create file \\server01\users$\jim\My Documents\DonationCoder\ScreenshotCaptor\ScreenshotCaptor.ini.
---------------------------
OK   
---------------------------


mouser

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Re: vista not accepting license key problem in v 2.34.01 through 2.35.01
« Reply #9 on: December 13, 2007, 09:42:11 AM »
PitrPaulus,
i could upload older versions, but what is not working for you in current version?