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1351  Main Area and Open Discussion / Living Room / Re: 10 Steps To Make A Sale on: September 08, 2011, 09:12:13 PM
It looks like good advice.

I wonder how to adapt it to software sales, where the customer interacts just with the expressionless computer.

I guess sticking some of my photos on the web or inside the application could help, I have been thinking about it for some time. Though, I look pretty stupid on most photos  cheesy Oh, well.

I'm intending to adapt that for software sales.  This one is more based around a scenario where you actually get to converse with the customer 'voice to voice'

The adapted version will be here soon smiley

A few keys are missing in my opinion.  First, in steps 3, 5, & 7; you really need to consider how SLOW you may be going too.  I can't tell you how many times I was ready to buy something and had to wait until the seller got around to actually LETTING me buy.  It is/was unbelieveable.  And to vlastimil, this is even MORE important.  I have gone to one investment site more than once looking to buy an advisory to find out it is Stanberry & Associates.  That isn't necessarily a bad thing, but I am not waiting for 45 minutes for them to drone on in their video to buy their advisory.  They spend no less than 45 minutes telling me teasers that never say anything other than other people think it is great.  Well awesome, but since you won't let me in without listening to your 45 minutes of drivel then I will never know!  (I actually let it run once while I went into another room to watch TV so I found out it was about that long!)


Haha yeah, the technique isn't always perfect, and it does take some practice to learn the key points to look for that your customer actually just wants to get you to STFU and sign the papers!  I'm going to go a lot more in-depth in the follow-up to this one, which will cover points such as:

  • Overcoming Objections
  • Knowing When To Sell
  • What To Avoid Saying

Secondly, in Step 6, the last bit of advice is great, but follow through!  You wouldn't believe (well actually you probably would) how many times the salesman says he will get back to me on that and doesn't.  First, they often want to close before they get back to you (a big no-no if you ask me) and second, they don't follow through.  I know I had a rep do that to me from AT&T when I bought my iPhone.  Fine, I went back to the store, found the rep and asked the rep next to them.  I then proceeded to buy it from the person who answered the question.  If you can't bother with me, I won't bother with you, ever again!

Thats my point exactly...most sales reps don't follow this part through to the very end, and that can be a deal breaker (It is 99% of the time) - If you say your going to find something out for them...and they really want to know the answer...why not just find out?  Seems perfectly logical to me!
1352  Main Area and Open Discussion / Living Room / Re: Doc Report Ep. 1 - Interview with Nico Westerdale of Bits du Jour on: September 08, 2011, 08:16:46 AM
Ahhhh, finally I got around to listening to this! (Still not got around to #2 yet, been listening to 'Symphony of Science - the Quantum World!' on repeat half the night lol)

Nothing to really add to the conversation as such, will comment more after listening to #2 xD

Anyhow, It was a bloody good listen and I highly recommend it to my fellow DC members!
1353  Main Area and Open Discussion / Living Room / 10 Steps To Make A Sale on: September 08, 2011, 12:40:56 AM
I have been meaning to put pen to paper with this for awhile now, just never got around to it!

Anyway, below is a few tips that will help you sell your products (be it at work, or something you have coded...it really doesn't matter what the product is, or who the client is, it generally works...)


1. Introduce YOURSELF BEFORE The Product

The first thing a client wants to know, is who is trying to sell them something, and this is the moment when you need to be the most awake.  All sales happen, within the first 30 seconds of the pitch

Its often said, that a prospective client buys YOU, not the product.  This is more true than you would believe!  Have you ever bought anything of any importance off someone who is miserable, downtrodden, and just honestly couldn't give a crap if you bought and/or used the product, because they don't BELIEVE in it?

This is why you must introduce yourself, in a friendly fashion.  Create a rapport with your client from the moment they say hello, they need to be your best friend by the time you tell them why you have called, otherwise you can kiss that sale goodbye.

2. Believe

Believing in the thing you are selling, is the most important weapon in your arsenal.  If a client can tell you don't believe in it, they are not going to buy it...simple.

3. Don't Rush

Once you have introduced yourself, and you have told them why you are talking to them, you will have a rough idea if they are interested (This is usually judged by if you are still speaking to them or not, but theres other ways to tell!).  If they are still listening to you, you have done well, however, you want the customer to ask questions, and become excited about the prospect of owning whatever your selling!  They really need to buy YOU, and sell the product to THEMSELVES!

4. Don't use stupid techniques

Honestly...A customer can tell when your trying to hypnotize them...it's not worth the law-suit that follows.  In all seriousness though, theres a lot of sales techniques that people will try to 'sell' you, but most of them are complete garbage, and are not worth the paper they are written on.  Just be yourself, trust your instincts, and be confident.

Also, unless you DO own/use 'one of these', don't tell the customer you do...everybody is sick of hearing the Telesales guy say "I've actually got 3 of these myself, and I even bought 1 for my wife, and 2 for my children they are that good"...We all know its a total lie, and it's annoying.

5. Don't try to close too quickly

Trying to close a deal at the wrong point, can literally tear apart any chance of making said sale.  You need to induce urgency into the deal, without adding any desperation!  Make them realize that they are getting a great deal if they buy NOW, but don't come accross too desperate with it.  On the same note, you don't want to come across like you couldn't care less if they bought it or not.  Trust me...this is easier than it sounds, and we will get to that a little later.

6. Answer All Questions HONESTLY

No matter what the customer asks you, tell them the absolute truth.  The last thing you need, is to mis-sell a product, and later be reprimanded for it.

Your client will realize you are being completely transparent and in turn, ask more questions focused on the actual product.

If you don't know the answer to something...Tell Them!...There is no point lying about it, or trying to avoid the subject.  You can always offer to find out and let them know at a later date, or if possible, offer to call somebody to find out the answer.

7. Starting To Close The Deal

If you have made it this far into your pitch, theres a high chance that the customer actually wants the product.  Try to avoid asking them if they can afford the product, because thats not too important right now.  The reason I say its not too important at this stage, is because, if they want the product badly enough, they will locate the funding to purchase it.

It is at this point that you want to start asking things like "How would you feel about owning one of these" or "Its a wonderful deal isn't it!"

If they respond positively to either of the above statements, chances are, they will buy your product...but don't get carried away just yet...you can still lose them.

8. Add more urgency

Without lying, you need to induce some sort of urgency into the deal.  If you can offer some price discount, or add any other products "if they buy today", this is usually a great thing to do.  Make sure you don't offer them earlier on in the conversation otherwise they will try get as much as possible out of you.

An other way to induce urgency is to explain that you only have a certain amount of time before you have to go see your next client.  This will let them know that they need to make a decision quickly.

9. Closing

Yay!  They have allowed you to get this far!  Congratulations!  Wait...What?...You can still lose them!

At all costs, you must avoid sounding too keen about the sale taking place, don't jump for joy, or scream "OMG THANK YOU GOD" because thats some-what off-putting.

Be calm, stay on pace, stay happy, and let the customer sell the product to themselves once and for all, by saying one simple thing...

"Well, unless you have anymore questions for me, I think we should get you signed up for this!"

THIS IS THE POINT WHERE YOU KNOW IF THE SALE IS GOING TO GO AHEAD

Now, 1 of 3 things will happen now...

  • 1. The customer will say no, and refuse to buy anything <--- BAD
  • 2. The customer will say "I need to think about it" <--- BAD, but can be turned good
  • 3. The customer agrees! <--- VERY VERY GOOD

1. If the customer chooses this option, you have lost the sale.

2. If the customer chooses this option, you can turn the sale around by offering something extra, and tell them its the final thing you can do for them.

3. Sign the papers, leave, and jump for joy!

10. Recap

  • Sell YOURSELF
  • Be Honest
  • Offer Extras (If you see fit)
  • Induce Urgency
  • Don't Appear Desperate
  • Be HONEST
  • Be Open
  • Don't Lie
  • Be Calm
  • BE HONEST





Well thats about it from me.

I am planning on writing a whole bunch of stuff related to this ASAP, but for now, if you have any questions, then ask...Ill be honest in my replies!  Cool
1354  Main Area and Open Discussion / Living Room / Re: Science is hot! or at least symphonic on: September 07, 2011, 12:43:01 PM
Wow...just...wow...

THAT is how Science should be explained to the kids of today!
1355  News and Reviews / DonationCoder.com Newsletters / Re: --> Newsletter for August 21st, 2011 - "What's New With You?!" on: September 05, 2011, 11:53:26 AM
Great job Stephen. Thanks

Glad to be of service  Cool
1356  Main Area and Open Discussion / Living Room / Re: Centurylink is on CracK on: September 01, 2011, 03:44:14 PM
(see attachment in previous post)
Hmm...

Shibboleet.

Make a note of it.

Just in case it really isn't a joke.  Grin

Now to call tech support and try ever variation of pronunciation until it either works, or they transfer me to a mental institution.  Grin Grin
1357  Main Area and Open Discussion / Living Room / Re: Centurylink is on CracK on: August 31, 2011, 02:37:03 PM
CenturyLinkHelp, Welcome to DonationCoder, don't take this the wrong way, but I'm going to extract your part of that message, as it seems to have got lost in the Quote Box smiley (See Below)

-----------------------

Quote
Hi Stoic Joker,

This is Joey with CenturyLink.  I'm sorrry to read about the trouble you've had with your service.  We would certainly be happy to look into this issue for you.  Can you email us at TalkToUs@CenturyLink.com with your name, account information and reference your post here on donationcoder.com?  Thanks.

Joey H
Manager, @CenturyLinkHelp Team
TalkToUs@CenturyLink.com
1358  Other Software / Developer's Corner / Visual Studio C# Signing Error - Help (Before I kill something!) on: August 30, 2011, 12:12:40 PM
OK, long story short, I have been trying to fix this for a lifetime now, I didn't change anything in the settings for it to break (or I would have changed them back).

I have run a repair installation (to no avail)

I then did a dirty re-install (Leaving any trails of destruction the uninstallation left, exactly where they where) - That did nothing

I then did a clean installation - Removing any registry files (I could find) and any files folders (that I could find) - That also did nothing.

I'm close to screaming.  I have so much I want to get done, and it wont let me!

[attach=1]
Top and Bottom errors are separate, but are both bricked.
1359  Main Area and Open Discussion / General Software Discussion / Re: editor or wp (on disk) to give rtf code for web forums on: August 30, 2011, 11:35:20 AM
Does your editor have me writing on a page that is in color and font mode rather than <-code-> style mode ?

Nope sorry, everything appears like it would in the [nobbc][/nobbc] tags.

I'm currently trying to resolve some issues with my Visual C# installation (For some reason, it won't let me sign any of my software, which also means I cannot build them, and when it does build...it wont build a portable version anymore.

Once I have resolved this, I will locate my source for ForumPad, and maybe add some extra features into it smiley
1360  DonationCoder.com Software / Finished Programs / Re: (Request) Simulate keystrokes to scalable BPM on: August 30, 2011, 11:31:57 AM
 cheesy

TYVM!
* Stephen66515 is happy now!
1361  Main Area and Open Discussion / Living Room / Re: Centurylink is on CracK on: August 29, 2011, 07:23:04 PM
Vodafone support is irritating for sure. "Your call is important to us, please stay on the line."  tongue

Try being on the phone to Virgin Media...Fur Elise...in Monotone (Like those ring-tones you got on phones 15 years ago lol)
1362  DonationCoder.com Software / Finished Programs / Re: (Request) Simulate keystrokes to scalable BPM on: August 29, 2011, 07:07:56 PM
No-one?  huh
1363  Main Area and Open Discussion / Living Room / Re: Reporting myself to a moderator on: August 29, 2011, 12:26:43 PM
Report myself?

Hey...I ain't ratting myself out for nobody, Coppas!
 (see attachment in previous post)
You think you got something on me? Then prove it!
 Grin



We have ways and means of finding out the truth!

1364  Main Area and Open Discussion / Living Room / Re: Centurylink is on CracK on: August 29, 2011, 12:23:45 PM
Quote
point blank told the brain dead drone on the other end of the line that he was in fear of his life if he tried to leave the location with the connection still down.

 Grin Grin
1365  Main Area and Open Discussion / General Software Discussion / Re: editor or wp (on disk) to give rtf code for web forums on: August 29, 2011, 12:17:50 PM
Yes, the installer requires .NET 4.0.

I have packaged a portable version and attached it to this post.  I cannot guarantee it will run, or at least run without crashing if you do not have .NET 4.0 installed.

The project itself is also Open-Source (Source available on the link in my previous post) and I am no longer supporting updates for it.  However, I think in its current form, it should be more than suitable for what you need.

-Stephen
1366  Main Area and Open Discussion / Living Room / Mis-leading Online Advertisements - Have Your Say! on: August 28, 2011, 10:02:30 PM
I want to start a little thread here to bring to light, all those nasty little advertisements that fool the average (and sometimes even the more tech savvy) into clicking on pages.

Firstly, they take the notice away from the reason your on the page in question, but also...What is the point?  If they are on PPC (Pay-Per-Click) or even PPI (Pay-Per-Impression) then the originator is paying money to drive traffic, to his or her website, through bad techniques, for which people are simply going to navigate away!

What's worse, is that, if there where off-line advertisements, they would be reported, and be removed due to 'False Advertising' laws...yet nothing is done about it on the Internet.

Lets get started!


1. The "Download Now" Trick

This trick, is #1 on my BAD move list, and I would love to see it's removal from the entire internet...


Usually put where you would expect to find a legitimate download link.

2. The "You wasn't paying attention" trick:

Now, I some-what agree, that with this one, you should have been paying more attention...but whats the bet, that 50% of people see this, and use the one on the right, before they notice the small text link to the REAL download?

[attach=1]
Use's a slight psychological trick, to fool users into clicking that, instead of what they actually wanted.


Just gonna add those 2 for now.

Feel free to add one's you think should also be removed!
1367  DonationCoder.com Software / DC Member Programs and Projects / Re: GameManagerV2 on: August 28, 2011, 09:27:42 PM
Oh, thats a nice article. I was wondering why the download cout has just rapidly increased cheesy

Submitting something to DC usually works better than setting up advertising on Google ^>^

Also...this looks bloody nice...Downloading now!
1368  DonationCoder.com Software / Mouser's Zone / Re: Im going to be mostly away from the internet this week (Aug 29 - Sep 2, 2011) on: August 28, 2011, 09:24:54 PM
if you can read this i can post from my kindle.

If you can't, hes posting from his iPad.
1369  Main Area and Open Discussion / Living Room / Re: Reporting myself to a moderator on: August 28, 2011, 09:17:05 PM
Works for me  smiley (Although I only got to the "Reason" page, that wasn't showing before, and I didn't actually want to report my post lol)
1370  Special User Sections / DC Website Help and Extras / Re: Problems with attaching an attachment to a post... on: August 28, 2011, 09:12:20 PM
Hmm this is a great post. How to upload a video to a log??



If you mean things like youtube videos, do it like the following:

[youtube]http://www.youtube.com/blah[/youtube]
1371  Main Area and Open Discussion / General Software Discussion / Re: editor or wp (on disk) to give rtf code for web forums on: August 28, 2011, 03:40:06 AM
How about something like this?

http://www.donationcoder....m/index.php?topic=25352.0

1372  DonationCoder.com Software / Finished Programs / DONE: Simulate keystrokes to scalable BPM on: August 28, 2011, 12:27:09 AM
Anybody willing to code the following:

It would need to simulate key strokes, and send them to the active window, at a specific BPM

For instance, I would want to send the following keystrokes, to the active window:

Q E T I T E Q E T I T E
N Q E Y E Q N Q E Y E Q
V N Q R Q N V N Q R Q N
B M W T W M B M W T W M

They would be sent at the rate of 128 BPM (In this respect, for the left hand segment of Rufus Wainwright - Hallelujah)

If possible, I would like to also be able to set the program to be able to loop X times, then follow with a new set of orders (so looping that 4 times, then sending the next set of keys to the active window) - It would send each set, a designated number of times.

It should also be able to send multiple strokes at once, so if I wanted to send B Q E at the same time, it would do (at EXACTLY the same time)

BPM is hugely important in this, as its going to be used in conjunction with a Virtual MIDI Piano, So I would obviously want to be able to set a specific BPM for each song.

I know I'm pushing my luck, but I would also be able to set "BPM Markers" within the keymap file, so if it plays X at Y BPM, for N number of times, it could then also change BPM

As an extension (yay, more options), I would also be able to designate shortcuts to be sent to the active window (which will in-turn, change the transposition, the octave etc) (These are set by the MIDI Piano software itself)

IE

*128 4 (<--- signifies, 128 BPM, Repeat 4 times)
Q E T I T E Q E T I T E
N Q E Y E Q N Q E Y E Q
V N Q R Q N V N Q R Q N
B M W T W M B M W T W M
*192 8 (<---192 BPM, Repeat x4)
Q E T I T E Q E T I T E
N Q E Y E Q N Q E Y E Q
V N Q R Q N V N Q R Q N
B M W T W M B M W T W M
*128 8 CTLRA CTLRA (Change BPM back to 128, repeated 8 times, moving the transposition up 2 notches by sending CTRL-Right Arrow to the software)
Q E T I T E Q E T I T E
N Q E Y E Q N Q E Y E Q
V N Q R Q N V N Q R Q N
B M W T W M B M W T W M


It would be cool if those shortcuts are all able to be chosen and changed at any point using this softwares control menu, so I can add/remove shortcuts, or change stuff around to make life easier.


Its a big ask, so I thank in advance.

If you need any more information, ask! cheesy



1373  Main Area and Open Discussion / Living Room / Re: Exploding star to be visible from Earth within a fortnight. on: August 27, 2011, 07:45:20 PM
If Sol explodes I just hope it's during the day.  The bright light in contrast with the night sky could produce a hell of a lot of eye strain.




You see, thats the thing right there...There will be NO night sky while its happening, it will act as a second sun, causing 100% daylight for 24 hours a day, for who knows how long lol.
1374  Main Area and Open Discussion / Living Room / Re: Exploding star to be visible from Earth within a fortnight. on: August 27, 2011, 06:46:38 PM
The source I had, didn't mention anything about impending doom, in-fact, quite the opposite, it stated that we would be blasted with particles that will cause us no harm what-so-ever, and will only cause the double sun, and perhaps no daylight for a little while.

Gawd knows though...it's hard to find a reliable source for bloody anything now-a-days lol
1375  Main Area and Open Discussion / Living Room / Re: Exploding star to be visible from Earth within a fortnight. on: August 27, 2011, 12:05:55 PM
On the same note as this, has anybody heard about the one thats going to supernova any moment (They said 2012).

This isn't going to cause any hard to us, but they said it could have a couple of strange effects:

  • If it happens, it will be so bright as to cause a temporary "Second Sun"
  • Due to said "Second Sun" we may be in complete daytime for several months.

Two suns...wow...Its gonna be worth every moment of daylight just to be able to say we saw that...alien landscapes in our own skies, how cool would that be!

(PS: Theres also the chance it might not happen for another 10,000 years, so don't get too excited tongue)
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