From what I remember before I quit the telephone CS agent job, Sprint is now owned by a Japanese company (SoftBank) and in the valuation stage of purchasing, they said we were "giving away too much money".  So when a customer would complain about service being crap in their area (especially during tower upgrades... ugh) we could no longer offer them a discount to their bill to calm down.

So glad I don't work there any more...

Relative Effectiveness of Common Computer Repair Techniques:

As pointed out here, my grammar in that sentence was atrocious.  May I clarify:

Alanis Morrisette's song "Ironic" is quite catchy, but the situations described therein are not really ironic.
Which may be an irony in itself.
But it also makes the song 'wrong' in the same manner as a song about goldfish being titled "My Pet Trout" would be 'wrong'.
Trying to explain this to somebody who doesn't understand (or doesn't want to) is an exercise in frustration.
Quite possibly because (1) they like the song, and (2) they think they have learned something new.
Which is ironic, because they think they have learned about irony from a song entitled "Ironic" but they haven't, really.
 :-\