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Microsoft Office has OCR capability; this is used by the nifty little tool JOCR. Perhaps for customers that have already paid for this OCR API by purchasing Office, you could employ that.

That sounds like a good interim solution, we will take a look at it.

At present we don't include OCR functionality although the hooks are in place in the application.  The royalties required for any OCR engines that provide a good recognition rate are high which effectively prohibits us from supplying them and still keeping the product price the same.  We do include Barcode support (1D and 2D) and are looking at some options here to provide OCR in the future.