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For the past 3-4 years, my wife has used RAdmin to remotely connect to a computer at a company where she used to work (small business).  She does all her work via that connection, and it has always worked as advertised.

The response time has been adequate, and it has been very reliable for us.  I'd recommend the software.

I've been a fan of Dave Barry for years.  His blog usually gives me some grins during the day.

http://blogs.herald.com/dave_barrys_blog/

Perhaps this software may be of some use:

http://www.fookes.com/mailbag/

I haven't worked much with it--I just downloaded the demo to check it out, but it was able to nicely catalog my old e-mail archive from The Bat!  Hopefully that will give you a start in the right direction.

- Eric