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Living Room / Re: HDMI cables
« on: August 16, 2014, 08:27 PM »
I'm surprised as well!
Can you document a refund or return? The shipping to return the cable is probably more than the cost of the cable but with that image I'd have a chat with their customer service and suggest that they replace the cable, post haste, without returning the bad one. There is a whole helluva lot of people at DC, CNET, and elseware, that should be appraised of the actions of Monoprice to make a bad deal right. The negative publicity alone should be all the incentive they need.
We have an investigative reporter at a local TV station and he has a team of volunteers contacting sellers, venders, stores, etc., when a refund or replacement is refused. Even big box stores seen to respond rapidly when bad publicity enters the picture.
If you pursue it, please keep us in the loop. I'd sure like to know what kind of company Monoprice really is......
Can you document a refund or return? The shipping to return the cable is probably more than the cost of the cable but with that image I'd have a chat with their customer service and suggest that they replace the cable, post haste, without returning the bad one. There is a whole helluva lot of people at DC, CNET, and elseware, that should be appraised of the actions of Monoprice to make a bad deal right. The negative publicity alone should be all the incentive they need.
We have an investigative reporter at a local TV station and he has a team of volunteers contacting sellers, venders, stores, etc., when a refund or replacement is refused. Even big box stores seen to respond rapidly when bad publicity enters the picture.
If you pursue it, please keep us in the loop. I'd sure like to know what kind of company Monoprice really is......