I'm probably way off base here, but when I saw AVAST's rather lame explanation was offered by someone named Alfred E. Newman, I wondered whether it was a joke of some sort, remembering that the mascot of MAD magazine was Alfred E. Neuman.
The persons name was Richard something. The rest is actual.
Like most Tech Support I contact... Avast had two people address my issues. Both sent me answers to questions I did not
ask and skipped over the vulnerability.
After I stated that "NO answer is the same as YES" I got the swamp gas.
I have gotten a strait answer only 1 time
from a tech-support person. Over the phone with McAfee. I think I caught her off-guard.