1
General Software Discussion / Re: Cloud-storage - safe & secure? Consider Wuala (it's encrypted as well).
« on: January 12, 2014, 03:49 PM »
Thank you so much to IainB who helped me get wuala working for my tiny business. I spent the past week getting my team connected to our business data and so far looks good. IainB, I will now remove your testing company. If you post a review somewhere, I'd love to see it. Thank you. Erica
Just FYI, the last email I sent to Wuala requesting support was sent on 3 Jan 2014. Here is their reply, which was not sent to me until 9 Jan 2014.
Dear Erica,
Thank you for your patience.
Unfortunately we can not offer your remote support but I will all I can to help you. As I was informed, it looks like you're experiencing some sort of permission issue. Permission in Wuala are handled on folder level. Just right-click the folder and choose "Manage Group". The permissions are handled in the "Roles" tab.
We hope Wuala suits your needs. If you have any further question, please do not hesitate to contact us.
Best regards,
Gianluca Pirrera
Wuala Support Team
So I have to say that support is really poor. I even have, supposedly, premium support and that consists of emails taking a week or more.
Also, it was not a permissions problem.
Thank you again.
Erica
Just FYI, the last email I sent to Wuala requesting support was sent on 3 Jan 2014. Here is their reply, which was not sent to me until 9 Jan 2014.
Dear Erica,
Thank you for your patience.
Unfortunately we can not offer your remote support but I will all I can to help you. As I was informed, it looks like you're experiencing some sort of permission issue. Permission in Wuala are handled on folder level. Just right-click the folder and choose "Manage Group". The permissions are handled in the "Roles" tab.
We hope Wuala suits your needs. If you have any further question, please do not hesitate to contact us.
Best regards,
Gianluca Pirrera
Wuala Support Team
So I have to say that support is really poor. I even have, supposedly, premium support and that consists of emails taking a week or more.
Also, it was not a permissions problem.
Thank you again.
Erica