You are right to rate a software with support, performance etc...
But you are not talking about software performance..
I am a new user and you dont say anything about program.. Is it a bad software? Does it cause system unstability or data lost? These are more important  for me.

You say "If I can lose this guy a few customers, great!!!"

This is not a good behaviour, this is not like a review or rating. You can critizie support but you cant blame a software because of this.

I am a new user but nobody told me that this software is not good because it is unstable etc..

I shouldnt use this software because you didnt get any support? Do you think i wouldnt get any response in Future.

Here is a benchmark result.

https://www.donationcoder.com/forum/index.php?topic=8752.msg64154#msg64154

I should use teracopy after i read this benchmark.

And here is the connection possibilities

http://www.codesector.com/support.asp

If a coder doesnt want to give support why he should list all instant messenger addresses?

If you're working under windows, a fun, useful and fast learning "language" is autohotkey. I like this one because it's so damn easy to make stuff that you can actually use.

Honestly i didnt know that autohotkey is a language, i just thought it's just an application for fast access for anything on OS. what a shame.