Hey all,
I’m a writer at CNET and Download.com, and personally I’ve been getting a lot of feedback on the Download.com Installer, including but not limited to Mouser and I emailing directly. (We've spoken a few times over the years.) I had absolutely nothing to do with the development or approval of the installer, but I wanted to assure you that I’ve been forwarding on your complaints to the appropriate people.
I have no news of changes being made to the installer as of yet, but I can assure you that the people in charge of it are listening to your complaints and are strongly considering options for improving the experience. I can’t say whether the installer will ever go away because CNET is seeing a much higher download completion rate than before it was in use. I have not been provided with numbers to back this up, yet. However, your feedback does appear to be reaching its target.
In the meantime, if you’re a developer and would like your software to be excluded from the installer, you can send a request for exclusion here:
[email protected]. No requests have been denied so far, to the best of my knowledge.
If you’re a Download.com reader, logging into your CNET account (at the top right corner of the page) will give you a text link on the download page that allows you to directly download the program you want, bypassing the installer. The link appears just below the green Download.com icon, and reads, “Direct Download Link.”
You are all more than welcome to continue sending your complaints and concerns to me, and I can forward them on. I can be reached at
[email protected]. You can also send them to
[email protected].
p.s. Yes, I'm posting this on a couple of sites. This is not an official CNET response, but me personally taking matters into my own hands to let you know you're being heard. In other words: BE GENTLE!
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