1
Living Room / Re: Another Kodak Complaint
« on: September 08, 2008, 10:22 PM »Sorry to hear about this terrible experience. :-(
If you paid that money with a credit card you should be able to contact your credit card provider and dispute the charge. You paid for something you didn't receive, so they should clear it up for you. I did that last November with something I ordered online (not related to Kodak) and never received. Customer support wouldn't even answer my e-mails. Be sure to do it quickly as these things usually work better the sooner they're taken care of.
I'd also suggest get back on the phone with Kodak and tell them that they're going to have to make and exception and give you a refund if they don't give you what you paid for. The thing about Indians in phone support is that they're really good at following directions/scripts, so maybe they're required to tell you these things to try to get you to give up on it even though they really can get you a refund. I wouldn't put much past Kodak these days.-Deozaan (September 07, 2008, 01:30 AM)
I took your advice, but rather than call -- I sent an email. Talking with the Indian customer service center was getting me nowhere other than very frustrated.
I sent Kodak an email letting them know I would refuse the G610 and would reverse the charges on my credit card if they sent me anything except a Printer Dock Series 3 plus. I could hardly believe it, they air expressed a Printer Dock Series 3 to my house and it arrived today. Even included a whole new set of peripherals and more than enough paper and a dye sublimation catridge that will more than make up for all the paper and cartridge shots I wasted trying to diagnose the problem. In the meantime; I bought a Canon Selphy 760 Dye sublimation photo printer -- I know the Kodak will die an early death -- the other two did. Upon examination - the Canon printer and Kodak printers share the same engine and paper track. The main difference is that Canon uses a more sophisticated paper tray preventing exit jams and promoting more reliable paper entries. The Canon has less features (ie Bluetooth), variable print modes and won't charge my two Kodak cameras ... but I can work around those two problems ... and the Canon cost me $70 at Walmart. So ... I'm ahead. If the Indian folks had more flexibility or the customer service center was more connected to stateside supply availability/logistics there would be more satisfied customers. Nevertheless ... given the many other low end choices for digital photography and lack of innovation from Kodak ... I can see them ditching the low end as time goes on and their profit margins continue to shrink.