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Messages - Steffen_Mikogo [ switch to compact view ]

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1
Hi,
Just letting everyone know about our new Mac version of the Mikogo software. Last year there was a long thread on Mikogo and its features, which I also participated in and answered some questions: https://www.donation...ex.php?topic=12956.0

With Mikogo, both PC and Mac users have a quick solution to start a meeting and invite both PC and Mac users to view their screen in real-time over the Web. Very easy-to-use, cross-platform free online meeting tool.

For details on getting started on the Mac version, drop by our website: http://www.mikogo.com/mac/
The official press release about the Mikogo Mac software release is available here: http://www.mikogo-bl...ne-meeting-software/

Now that the Mac version is out, I'd be happy to hear back from the DonationCoder community and answer any questions that you may have about Mikogo's new cross-platform capability.

Cheers!

2
... Just now I discovered the Mikogo Skype Extra--..

https://extras.skype.com/1610/view :
 (see attachment in previous post)
+ same Skype page:
 (see attachment in previous post)

Just wanted to quickly let you know that there is a new URL for the Mikogo Skype Extra: https://extras.skype.com/1672/view
Sorry that i did not inform you all about this earlier.

Yes, Mikogo actually seems like it would be good for my own personal use... I'll check it out when I have the time. Thanks!
Great, feel free to let me know how it goes when you have a moment.

What is the difference between Mikogo and UltraVnc? I use ultravnc here in my lan.

As a Mikogo Team member i would probably have a biased view, but i'll just quickly let you know a couple of things that may interest you about Mikogo:
Ports - Mikogo uses standard ports (80; 443). When connecting over the Internet with VNC, you would have to open other ports to obtain a connection with another's computer. This is not always possible from all computers. Also, not everyone knows how to do this. Mikogo's ultimate advantage is that it uses the standard ports which are already in use when you're browsing the Internet. So using Mikogo is configuration and setup free. With just a couple of mouse clicks you'll automatically be in a screen sharing session.
IP addresses - with Mikogo you don't need to know the other computer's current IP address to gain a connection.
Security - Mikogo uses an industry-leading 256-AES end-to-end encryption.

If both you and the user of the connecting computer know how to configure and open ports, then VNC could work ok for you. Likewise if you are using it just on a LAN and not over the Internet. However VNC is more for the advanced experienced users, whereas Mikogo was designed for everyone as a tool that simply works: free and easy-to-use.
When you want to connect to a friend's computer over the Internet, give Mikogo a go. And when you have a moment, feel free to let me know how you find it.

Hope that helps

Cheers,
Steffen
Mikogo: www.mikogo.com

3
Mikogo is a dream come true.  I got my mother in law's laptop fixed up from 2500 miles away, and now she (finally) thinks I'm not just good-looking, but smart too!

Hey
mrainey, it's great to see that you're really liking Mikogo. And great to know that we're bringing families closer together  :D

Mikogo seems really nice.

I finally opted for logMeIn though -- my mother and father virtually have nothing to do, except from running the little LogMeIn applet. But I had no real reasons for choosing it over Mikogo as I hadn't tried it!! LogMeIn just worked so I thought... I might as well keep it...

Armando, if you do have a moment to check out Mikogo, feel free to let me know how it goes for you. I'm not sure of all the needs you may have for a screen sharing program. However if you're ever searching for a free screen sharing program where you can switch presenters, access remote control, select only certain applications for sharing, transfer files, and is Skype compatible - then i hope you'll consider using Mikogo.

Cheers,
Steffen


4
Mikogo says the problem is solved, but:
 (see attachment in previous post)
Well, I thought it's too simple to be true...

Thanks yksyks. As discussed before, it seems to just be a minor issue due to the difference between the Skype Extras Gallery and Extras Manager - something that can be resolved simply by clicking:
Tools > Do More > Organize your Extras > Options
Followed by the button "Update now"/"Refresh Licenses".

Thanks for testing it, for your feedback and for the above tip - much appreciated!

Once again, rest assured that the Mikogo Skype Extra is 100% free - there is no license to purchase.

Cheers,
Steffen

5
Mikogo says the problem is solved, but:
 (see attachment in previous post)
Well, I thought it's too simple to be true...

Hey, thanks for the screenshot. I don't know why you received that - there is no license to buy. Mikogo is freeware i.e. it's 100% free.
Mikogo for free, Skype for free - there aren't any costs involved.
I'll look into this and let you know. There must be a reason behind that screenshot.

Cheers
Steffen

6
Thanks, Steffen. That was what I expected. For technical reasons I'm not going to downgrade my Skype installation, I'll wait for your solution instead. Fortunately, someone already posted the mentioned link on the Skype Extras site.

Not a problem yksyks. Unfortunately it was just bad timing for us with the new release so soon after we released our Extra. Our developers are working on the solution. I'll inform you when a solution is found. Thanks for your understanding and patience.

Thanks Curt (and Stephen). I'll have a look at mikogo -- like mrainey I need something like that to help my parents...

Armando, great to hear that you're enjoying Mikogo. Like you and mrainey, there are many people using it to help their parents  :) I also use Mikogo every now and then for the same reason. But now my Dad is so familiar with it, he's actually using it to help clients! I think that's really cool.

Been trying this and think it is a great app. Well done Steffen
-Carol Haynes (May 05, 2008, 12:50 PM)

Thanks Carol. We do our best, and we're really pleased with the positive feedback we've been receiving.

used this today to help a friend out.

crossloop failed to work with his machine so mikago gets a big  :Thmbsup: from me now.

Hi nudone, thanks for the thumbs up! Great to hear you're enjoying Mikogo

Till next time everyone,
Steffen

7
I'm using the opportunity we have Steffen here and I'd like to ask about one problem. Just now I discovered the Mikogo Skype Extra--this seems to me miraculously simple to use, exactly for the purposes mentioned above. However, when trying to use it, the only result I always get is "Invalid input parameters" message. I tried it on two machines, one running WinXP SP2, the other Vista Business, both with Skype 3.8.0.115.

More, during installation and the first run the application didn't ask for permission to use Skype (as explained in the manual), and it's not listed in the "Manage API Access Control" list.

Thanks in advance for any idea, Steffen.

Thanks for informing me of this. Another user mentioned this as well, and we have discovered the source of the problem. The Mikogo extra is currently not functioning properly on the new version of Skype 3.8.0.115 which was released on the 29th April

There is a new thread about this on the Mikogo forum:
http://forum.mikogo....opic.asp?TOPIC_ID=67
However it is still working perfectly on the older versions of Skype.

I'm sorry for the inconvenience caused. You can be assured that we are doing our best now to overcome this problem ASAP.

In regards to the application not asking for your permission, it could have something to do with the new version of Skype. However its more likely that you have already accepted to allow the extra to access Skype, and therefore it doesn't ask you again.

We're looking into the situation for you.

Regards,
Steffen

8
The listed asking price for Beam2Support is high (Setup fee: €50, license: €35 per month) - so the license must clearly be targeting professional tech supporters. Will BeamYourScreen take up offering licenses for the full featured Beam2Support for private once-in-a-while customers,  or does such *(none-)clients* have to 'settle' with Mikogo??
Hi Curt, at the moment there is no plan to release a Beam2Support version for "once-in-a-while" occassions. Mikogo was designed for this reason: people wanted BeamYourScreen technology, but only needed it for private purposes, on a "once-in-a-while" basis. So with the technology at hand, we developed Mikogo - a simple, easy to use desktop sharing tool. I don't think you should feel that you have to 'settle' for Mikogo. Mikogo provides everything you need for occassional remote support help: Screen sharing, switch presenter, remote control and more. And Mikogo is completely free.
And with that, you can provide really great, smooth-running, easy-to-handle remote support sessions.

Regards, Steffen.

9
Hey Klaus,
Thanks for the feedback, and i'm glad to hear that Mikogo has been helpful for both you and your dad. Great to hear!

The feature that you described - instantly viewing the help seeking participant's screen when starting a meeting - is actually a major feature from one of our professional products: Beam2Support. You can check it out at http://www.Beam2Support.com With Beam2Support you have the option of selecting the screen that is to be transmitted upon starting a support session: either the supporter or the participant's screen. You can download the Beam2Support trial for free and check it out for yourself. Perhaps it is what you're looking for.

Steffen

10
Thanks for the nice welcome mouser. I'm sure to return and check out how things are going here.

Cmpm, you're very welcome. I hope my last post was of assistance. You're right, the Mikogo features are quite special, and our users have been finding so many reasons and uses for the program. Let me know how it goes with your friend and Mikogo (and yourself, for that matter, when you get a chance to try it out).

Steffen

11
Hi
I noticed this thread about Mikogo, and as one of the Mikogo Team members I’d like to say a few words to clear up a point.
A link has been posted to a thread, which I participated in, about Mikogo and security. However, that thread was originally written in German, and the link is just a translation using babelfish.
Klsgfx, I appreciate you posting a link to the thread, however the quality of translation is a bit difficult to understand, so I thought I should clear up some issues that we had been discussing:

1.Is the transferred data during a Mikogo meeting secure and do we have access to it?
We use a 256bit AES end-to-end encryption. When two computers connect via a Mikogo meeting there is a key-exchange and only those two computers have access to the key – no one else has access to this, including us. We don’t know the key, therefore we cannot access the data.
Also, we are a German company which means that we are bound by German privacy laws. These laws are very strict, and we follow these laws 100% in everything we do, protecting the privacy of our users. We also offer professional desktop sharing tools for companies worldwide.

2.What are the functions of the Mikogo server? Wouldn’t it be possible to use the server only for the handshake?
This server has several functions. The server is always available and you can connect it to it through the standard ports (80,443) and protocols (TCP, HTTP). And these ports need to be open if you want to use the Internet. So these ports are already in use when you’re connected to the Internet. If you wish to connect directly, without the server, for example through VNC player, you would have to open other ports. This could cause a security issue, and is the reason why many companies and computer users have blocked such port access.
Another issue is the performance: If there was a peer-to-peer connection and a meeting with 10 participants the performance would be slow and poor because the organizer would have to establish a connection to all 10 participants with a limited upload speed (private broadband internet connections normally provide much higher download than upload speed).
Our servers are located in professional data-centers with a fast connection to the Internet, so we can provide a high performance even with a higher number of users.

I hope this clears up the issues that were no doubt difficult to read on the German-English translated thread.
I’ll continue to check this thread so if you have any more questions about Mikogo, feel free to let me know and I’ll be sure to respond and help you out.

Regards,
Steffen

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