Ah, found the old email...
The guy that sorted out my issue in the end was call JAY.
Thanks for taking the time to contact Mr Buckley . I am really sorry to hear about the problems you have had with requesting BT Infinity. I’ll be doing all I can to get things right for you as quickly as possible.
As I mentioned to you I will be contacting our high level BT Infinity team to look into the current order that has been processed and confirm that your line can support BT Infinity. As soon as I get confirmation I will contact you again.
If you need me for anything you can call on 01277 326147 or drop me an email. I’m usually in the office Monday to Friday, between 8am - 6pm. I’ll contact you again tomorrow.
Kind regards Jay.
Executive Level Complaints (Consumer)
Chairman & Chief Executive's Office
Tel: 01277 326147
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